FAQs

Our process

  • Dreamcard takes your standard bank-issued plastic credit and/or debit cards and converts them into custom metal (stainless steel or gold) cards.
  • We transplant the EMV chip and magnetic strip from your original plastic card and add them to your new custom metal card, so all detailed information remains the same.
  • Upon receiving, you will have a fully functioning metal card. The Tap and Pay feature will not work with the metal cards, but you can use your smartphone for that.

How we do it

  • The only way to convert your existing plastic card into our metal version is by shipping us your current card. We then create your new customized version and transfer all data from your old card to your new metal card. Using patented technology (first of its kind), we remove your EMV chip from your original card and transfer it onto your new personalized metal card.
  • Please note, once we remove the EMV chip from your original plastic card, that card will no longer be functional. You will only be able to swipe with it. You will then use your newly created metal card moving forward.
  • Removing the EMV is optional, but without the EMV chip on your new metal card, your card will not work on the new POS machines that require you to insert your card. It will only work by swiping the card at these terminals.

Will my card work at ATM machines and everywhere else?

  • It is not recommended to use metal cards in ATM machines or any machines that requires the full and complete insertion of the card into the reader. Metal cards tend to become stuck in the rollers due to their thickness and might not eject properly.  • Your original plastic card will still work in the ATM machines without the EMV chip. These machines will simply read the information from the magnetic strip on the back of the plastic card. It is preferred to use your old plastic card or smartphone to access these types of ATM machines.
  • In the event that your metal card does get stuck in one of these machines, simply walk into that branch and claim your card using your ID.
  • Your metal card should work everywhere your plastic card works. The only difference is the housing for the EMV chip is no longer sitting in your plastic card but is contained within your new metal card. Remember, your credit card functions from the EMV chip and nothing else.

Does the Tap and Play function still work?

  • No, it will not. But you can always use your smartphone to enable the Tap and Play function if this is something you use often.
  • The Tap and Pay (contactless) feature is very tricky. Some of the antennas are actually in the plastic card themselves. Some are only contained on the EMV chip. It is difficult to tell without removing the EMV chip first.
  • We are currently researching various technologies that enable the transferring of Tap and Pay functionality. Unfortunately, at this time we do not have one.

Does the Magnetic Strip work?

  • Yes, by simply transferring the EMV chip and/or magnetic strip from your old card, the data is transferred.
  • Some POS machines (usually the older ones) could have a hard time reading the magnetic strip since it is on a metal card. It may have to be swiped 2-3 times for it to be read properly. In some rare instances, it might not be read at all. This is a common problem with older POS card readers since they were designed to only read plastic cards.

What card information can be customized?

You can select the type of metal card you like, as well as any one of our icons or patterns. We are adding icons and patterns often. Please click here to see your options.

What are the card specifications?

Standard Metal Cards
Material: Stainless Steel
Size: 85.60 mm × 53.98 mm
Weight: 27 grams (AMEX Black Card is only 14 grams)
Thickness: .8mm

Black Brass Card
Material: Brass with textured black coating outside and gold brass color on all edges
Size: 85.60 mm × 53.98 mm
Weight: 27 grams (AMEX Black Card is only 14 grams)
Thickness: .8mm

How safe is your process?

  • Dreamcard guarantees this process is 100% safe or we’ll give you your money back.
  • Dreamcard will also cover any charges incurred by your bank for the replacement of your bank card should your info be compromised during the processing of your order.

Do you offer insurance on the cards?

Yes. We offer insurance for any card you order. Our standard insurance is $99 for 2 years with up to 2 replacement cards within that time. This covers lost or stolen cards, and bank re-issued cards. To qualify, please make sure you add this option when placing your order. It must be done at time of purchase. In the event your card is lost or stolen, there is a $25 shipping and handling fee for each additional card for US orders and $65 for international orders.

How do I know your process is safe?

Our business was specifically built to convert plastic cards into metal. We offer an extremely unique product and take pride in gaining our customers’ trust. We never store any of your credit card information. We only use PayPal on our site as well. There’s really no difference between Dreamcard and handing your card to a server at a restaurant. Basically, your cards can be accessed from anyone.

Your card information is never stored on our servers, we only transfer your data from the old card to the new card. Please understand, in order for us to produce a fully functional custom design card of your choice, we have to have your old card shipped to us. Unfortunately, there is no other way for our product team to remove your EMV chip and magnetic strip and transfer to your new metal card. Once your new metal card is complete, all of your personal information will be deleted.

If you are still concerned, you do have the option to send a debit/pre-paid card with zero monetary funds available or a card that has not been activated. You may also freeze your card during the time we are processing your order. That is our commitment to you.

Dreamcard will never ask for your:

  • PIN number
  • Social security number
  • Passcode
  • Any other identifying information

International Orders

Yes, our services are available for international credit / debit / prepaid cards. This includes Canada, UK, Japan, Spain, Mexico, Italy, Germany, France, Korea, Singapore etc. Please ship your card as a GIFT CARD NOT AS A CREDIT CARD.

We request that you ship us your original card using DHL, Fedex, or UPS. We will then Fedex (via next day air) the card back to you at the cost of $65 USD.FOR INTERNATIONAL ORDERS PLEASE SHIP IT TO:

Dreamcard
1630 Oakland Rd.
Ste: A202
San Jose, CA 95131
United States

Are there any types of EMV chips that Dreamcard does not work with?

We predominantly work on all EMV chips except for the 6 chips shown below:

 

Do the 24k Gold and Chrome cards scratch easily?

Both cards will show some scratches after use.

What is your return policy?

You can return your purchase within 30 days from the original purchase date (minus $35 for shipping and handling). After the initial 30 days, all sales are final.

Please contact info@dreamcard.cc for product return instructions.

I lost my shipping label. Where do I ship my card to?

Dreamcard
1630 Oakland Rd.
Suite A202
San Jose, CA 95131
United States